Shipping & Payment

At Medi-cann.eu, we aim to make your shopping experience as smooth and transparent as possible. Below you will find detailed information regarding how you can pay for your order and how we handle delivery across the European Union.

💳 Payment Options

We offer several secure ways to pay for your order. Choose the one that suits you best:

1. Payment via PayU Gateway

Our primary payment provider, PayU, ensures a fast and encrypted transaction. Through this gateway, you can use:

  • Credit & Debit Cards: Visa, Mastercard, and Maestro.
  • Mobile Payments: Google Pay and Apple Pay for a seamless one-tap checkout.

2. Bank Transfer (Pre-payment)

If you prefer traditional banking, you can pay via direct bank transfer.

  • Once you complete your order, you will receive our bank details and a variable symbol via email.
  • Note: Your order will be processed and shipped once the payment has been successfully credited to our account.

🚚 Shipping Information

We deliver to various countries within the European Union. To ensure your items arrive safely, we partner with reliable courier services.

Shipping Costs

We use a fixed shipping rate per country. Because rates vary depending on the destination, the exact shipping cost is not listed in a general table but is calculated dynamically for you:

  • Where to find the price: The specific shipping fee for your country will be clearly displayed in your Shopping Cart and at the Checkout before you finalize your payment.
  • Transparency: There are no hidden fees. The price you see in the checkout is final.

Delivery Times

  • Orders are typically processed within 2 business days.
  • Estimated delivery time within the EU usually ranges from 3 to 7 business days, depending on the destination country.
  • As soon as your package is dispatched, you will receive a tracking number via email so you can follow its journey.

❓ Frequently Asked Questions

Do you ship outside the EU? Currently, we focus on providing the best service within the European Union. If you are located elsewhere, please contact us for a custom quote.

What should I do if my package arrives damaged? Please inspect your package upon delivery. If you notice any visible damage, please report it to the courier immediately and contact our customer support at cbd@medi-cann.eu.

Need help with your order?

If you have any questions regarding shipping or payment that weren’t answered here, feel free to reach out to our team at cbd@medi-cann.eu. We are happy to help!